CLIENT CASE // COCO SPA // LIVE
From a property brand to an operational online sales system.
For CoCo Boutique Hotel & Spa, we combined presentation strategy, bespoke UX/UI, an application, a secure form, a private CRM, controlled messaging and production care.
CONTEXT // CHALLENGE
A premium asset required a presentation and enquiry qualification system.
CoCo is an operating hotel in central Karpacz offered as a property sale. Its presentation had to build prestige, communicate the asset parameters and guide an interested party to a secure enquiry.
SCOPE // END TO END
Eight layers in one delivery.
- Presentation strategy: positioning, argument hierarchy and claims control.
- UX/UI and Sable Reserve: a bespoke, responsive visual system.
- Sales application: Next.js, language routing and technical SEO.
- Secure lead capture: same-origin BFF, validation, idempotency and Turnstile.
- Private CRM: PostgreSQL, scoring, lifecycle and change audit.
- Controlled messaging: outbox, retry and a draft before sending.
- Domain and infrastructure: Cloudflare Tunnel, Docker and a private network.
- Maintenance and releases: Ansible, health checks, rollback and backup.
PROOF // PRODUCTION STATE
Verifiable facts, not promises.
- On 28/07/2026, key public routes returned HTTP 200.
- The website and lead service containers were healthy with no restarts during the audit.
- The release was versioned and tested, with a retained rollback image.
- The daily encrypted PostgreSQL backup completed with exit code 0.
Boundary of proof: the case study confirms the scope, launch and maintenance of the system. It does not claim a property sale, lead volume or revenue growth without confirmed business data.